User Support
Our user support plans give your staff friendly, expert help when they need it - and make sure everything behind the scenes stays secure, updated and running smoothly.
We take care of the IT, so you can get on with running your business.
Why Invest in User Support?
Technology is meant to support your business, not hold it back. With our support plans, there’s no guessing who to call or what’s covered. Your team gets reliable help from real people, and your systems stay protected and ready to go.
That means less time firefighting unexpected issues, and more time focusing on your business goals. And when problems do happen, we respond quickly to get you back on track.
What We Offer
Business Plan
Our core support keeps your staff moving and your IT running smoothly with:
Helpdesk - Friendly helpdesk assistance whenever you need it.
Remote Access Support - Get fast troubleshooting and fixes without waiting for onsite visits.
Proactive Monitoring - Identify and resolve IT issues before they impact your operations.
Updates & Patching - Keep your software secure and up to date without lifting a finger.
Antivirus Management - Rely on enterprise‑grade protection that’s installed and managed for you.
Email Support - Ensure smooth Microsoft365 or Gmail operation with dedicated assistance.
Cloud File Management - Simplify SharePoint or Google Drive administration with expert guidance.
Network & Wi‑Fi Support - Maintain stable connections and fast speeds for your office.
Vulnerability Scanning - Stay ahead of cyber threats with regular security assessments.
Business Plus Plan
Includes everything in the Business plan, plus extra layers of protection and peace of mind:
Cybersecurity Training - Bite‑sized lessons that empower your staff to recognise and avoid online threats.
Cloud Backup - Automated data protection so you can recover emails and documents in case of loss or accidental deletion.
Facing user support challenges?
Let's get through them together.
We offer comprehensive user support services, including help desk support, remote assistance, software troubleshooting, hardware maintenance, and user training. Learn more >
We prioritize prompt responses to support requests. We typically specify response times based on the severity of the issue, with critical issues receiving immediate attention.
Absolutely, our user support team can help with software installations, updates, patches, and upgrades to ensure that your systems are running the latest software versions with optimal performance and security.
Yes, we offer user training sessions to help your employees become proficient in using software applications, operating systems, and other technologies. Learn more >
We offer both on-site and remote support options based on your needs and location. Our goal is to provide flexible solutions that best suit your requirements and ensure efficient problem resolution.
Still have questions?
Learn more about some of the common IT questions we get, read our latest learning centre articles or contact us for more information on how we can help you find solutions for your business needs.
Ready to transform your business?
Contact us today and let's take the next step together.