User Support
Our user support plans give your staff friendly, expert help when they need it - and make sure everything behind the scenes stays secure, updated and running smoothly.
We take care of the IT, so you can get on with running your business.
Why Invest in User Support?
Technology is meant to support your business, not hold it back. With our support plans, there’s no guessing who to call or what’s covered. Your team gets reliable help from real people, and your systems stay protected and ready to go.
That means less time firefighting unexpected issues, and more time focusing on your business goals. And when problems do happen, we respond quickly to get you back on track.
What We Offer
Business Plan
Our core support keeps your staff moving and your IT running smoothly with:
Helpdesk - Friendly helpdesk assistance whenever you need it.
Remote Access Support - Get fast troubleshooting and fixes without waiting for onsite visits.
Proactive Monitoring - Identify and resolve IT issues before they impact your operations.
Updates & Patching - Keep your software secure and up to date without lifting a finger.
Antivirus Management - Rely on enterprise‑grade protection that’s installed and managed for you.
Email Support - Ensure smooth Microsoft365 or Gmail operation with dedicated assistance.
Cloud File Management - Simplify SharePoint or Google Drive administration with expert guidance.
Network & Wi‑Fi Support - Maintain stable connections and fast speeds for your office.
Vulnerability Scanning - Stay ahead of cyber threats with regular security assessments.
Business Plus Plan
Includes everything in the Business plan, plus extra layers of protection and peace of mind:
Cybersecurity Training - Bite‑sized lessons that empower your staff to recognise and avoid online threats.
Cloud Backup - Automated data protection so you can recover emails and documents in case of loss or accidental deletion.
Ready to transform your business?
Contact us today and let's take the next step together.