Comprehensive User Support

So what's included in our Comprehensive User Support service

At 3PS, we provide comprehensive User Support packages. We include range of essential IT services designed to keep your business running smoothly and securely. Here’s a list of what we iclude. Our primary focus is to include all tools and services that we deem necessary to afford you the best protection against cyber threats while ensuring that staff can access all the help necessary to allow them to operate at maximum productivity.

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1. Helpdesk
   • Friendly and knowledgeable support for your everyday IT issues, ensuring quick resolutions and minimal disruption to your workflow.
2. Remote Monitoring and Management (RMM)
   • Continuous monitoring and maintenance of your IT infrastructure to detect and address issues proactively, ensuring your systems run smoothly.
3. Patch Management
   • Regular updates and patches for your software and systems to protect against vulnerabilities and enhance performance.
4. SharePoint Management
   • Expert management and support for SharePoint, helping you streamline collaboration and document management within your organization.
5. Remote Access and Support
   • Secure remote access solutions and support, allowing your team to work efficiently from any location while we provide necessary technical assistance.
6. Incident Management
   • Quick resolution of IT issues to minimize downtime and disruption, ensuring your business operations continue without a hitch.
7. Business Continuity Planning Basic
   • Simple strategies to keep your business running during unexpected disruptions, safeguarding your critical operations and data.
8. Procurement Assistance
   • Expert help in selecting and purchasing the best technology and software to meet your business needs, ensuring you get the best value for your investment.
9. Simulated Phishing
   • Conducting fake phishing attacks to educate your employees on recognizing and avoiding real cyber threats, enhancing your overall security.
10. Managed Antivirus
    • Continuous monitoring and management of antivirus software to protect your systems from malicious threats and ensure optimal performance.
11. Microsoft 365 Support
    • Comprehensive assistance with Microsoft 365, including setup, troubleshooting, and maintenance to keep your productivity tools running smoothly.
12. Cyber Security Awareness Training*
    • In-depth training programs to educate your staff about the latest cybersecurity threats and best practices for staying safe online.
13. Security Incident Management
    • Proactive management and response to security incidents to minimize impact and recover quickly, protecting your sensitive data.
14. Documentation Management
    • Efficient handling of your business documents, ensuring they are organized, secure, and easily accessible when needed.
15. Guaranteed Response Time
    • Assurance of prompt support with defined response times, so you’re never left waiting when you need help the most.
16. Network Management
    • Comprehensive management of your network infrastructure to ensure reliable connectivity and optimal performance.
17. IT Budget Planning*
    • Strategic planning to help you budget for your IT needs effectively, maximizing your investment and supporting your business goals.
18. Executive Reporting
    • Clear, detailed reports on your IT systems and performance, providing insights for informed decision-making at the executive level.
19. Managed Antimalware
    • Active management of antimalware solutions to detect and prevent harmful software from compromising your systems.
20. Vulnerability Scanning
    • Regular scans to identify and address security weaknesses in your systems, ensuring robust protection against potential threats.

Note: Items marked with an asterisk (*) are included in our Business Plan Plus package, offering enhanced services for businesses seeking comprehensive IT solutions.

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For more information on our services and to find the best package for your business, contact us and let us take care of your IT needs so you can focus on what you do best!