Tailored Support Service

We provide a range of specific services specially tailored towards resolving specific problems or issues that have arisen in your business. These issues may be to do with Company Backup Policy, Virus Policy, Sharing Resources, Sharing Important Information, Establishing a Company File Structure & setting Permissions etc or many other issues.

We would encourage Businesses to share their issues with us and allow us to propose a solution specifically designed for their needs.

A sample procedure for resolving a 'Backup Policy' issue is shown below.

Backup Policy package

1. Audit the existing backup Process
      a. Hardware & Media
      b. Software
      c. Policy
   
2. Recommend upgrades to the existing procedure based on our observations of the above. Produce a 'Proposal Document' outlining in the upgrade path including costing, timings and other details.
   
3. Installation of the newly proposed products and services. Our engineers will ensure that the new products are installed quickly with minimal intrusion and disruption. The new products will be configured to your needs and tested thoroughly.
   
4. Training, (Specific Product Orientated Training, S.P.O.T) This training is designed to specifically focus on a particular product or products. In this case it would be a backup device and accompanying software. The goal is to train your staff on the operation of the new product to allow them to use it confidently and effectively. This is critical in the case of backup training as your company will be relying on the integrity of your backup in the event of a lose of data.
   
5. Support for the newly installed products. After the successful installation of the backup hardware we offer support. This