Service Level Agreements, (S.L.A)

We provide a range of Service Level Agreements that are designed to meet customer needs from the Community and Voluntary sector to the Private Business sector. Our support service employs many very hi-tech features designed to deliver support extremely fast and effectively. Our key focus is to eradicate customer downtime as much as possible.

Essentially we offer two different types of Contract to our customers. The Fixed term contract is very attractive to most businesses as it offers unlimited support calls and the ability to pay in monthly instalments. This means that customers have the security of knowing that their IT infrastructure is being well looked after while payment of the contract has been made more manageable.
Hours Based Contracts are mainly offered to small business or small Community/Voluntary organisations. They offer a means of getting support on a "tight" budget. These companies can purchase blocks of hours from five Hours upwards. This allows them to keep the cost of their IT support within their budget restraints.

1. Fixed Term Contract, (Designed for Medium to Large Companies)

• Full Company IT Audit and Findings Report
• Renewed Annually
• Unlimited Support Calls
• Payment by Monthly Instalments
• Guaranteed Response Time
• Remote Log-in over ADSL to repair issues instantly
• Separate or Combined Hardware and Software Cover
• "Repair or Replace" Cover on Hardware
• Secure use of "Real Time" Online Fault logging using 3PS Extranet
• Dedicated Email, Telephone for Fault logging

2. Hours Based Contract, (Designed for smaller Companies)

• Purchase exactly the Hours you need
• One Full year to use hours
• Hours 'Trade in' Scheme on renewal
• Combined Hardware and Software Cover, (Labour Only)
• Guaranteed Response Time
• Remote Log-in over ADSL to repair issues instantly
• Secure use of 'Real Time' Online Fault logging using 3PS Extranet
• Dedicated Email, Telephone for Fault logging